We have following policies, these form park of the terms and conditions of the event:
Code of Conduct: Can be found here. This must be followed by everyone.
Accessibility Policy: Can be found here.
Event Data Policy: Can be found here.
Website Data Policy: Can be found here.
Refund Policy: Any cancellations/refund requests will be charged a £10 admin/booking fee. Cancellations after September 15th 2025 may not be refunded. We will not issue refunds in the week of the convention itself except in exceptional circumstance.
Any merchandise sold will be delivered at the event itself, these will not be posted to you. If we sell any clothing and the ordered size does not fit, we will exchange the item if we have the preferred size in stock. We are ordering merchandise to meet the orders to avoid waste, so it may not be possible to exchange. Please check the measurements provided to avoid this.
We do not offer refunds on Bursary donations.